About WindMiners
Welcome to WindMiners, your trusted destination for cutting-edge ASIC cryptocurrency miners. We are a reputable manufacturer based in Hong Kong that specializes in the production of high-performance mining equipment, catering to the needs of cryptocurrency enthusiasts and miners worldwide.
We are committed to delivering top-of-the-line mining solutions designed to optimize your mining operations and maximize your profitability. With our expertise and dedication, we have established ourselves as a leading provider in the industry.
Our primary focus is on the development and production of ASIC miners tailored for the kHeavyHashes algorithm. We understand the importance of staying ahead in the ever-evolving world of cryptocurrency mining, and our team of experts works tirelessly to create efficient and reliable mining hardware specifically optimized for this algorithm. By harnessing the power of kHeavyHashes, our miners offer exceptional performance and efficiency, ensuring you stay competitive in the mining landscape.
Quality is at the core of everything we do. We adhere to rigorous manufacturing standards and utilize advanced technologies to produce robust and reliable ASIC miners. Each product undergoes meticulous testing and quality assurance procedures before leaving our facilities, guaranteeing that you receive a mining solution of the highest caliber.
We take pride in our commitment to customer satisfaction. We strive to provide exceptional service and support to our valued clients. Whether you are a seasoned miner or just venturing into the world of cryptocurrencies, our team is here to assist you every step of the way. We are dedicated to addressing your inquiries, offering technical guidance, and ensuring a seamless experience throughout your mining journey.
As a forward-thinking company, we stay up to date with the latest industry trends and advancements. Our research and development team continuously explores new opportunities and emerging technologies to enhance our product offerings and provide you only with the best gear!
How long does the products take to ship after purchase?
The delivery time can be referred to on the order confirmation page or in the product details, where the estimated delivery time is displayed. Typically is between 4 and 10 business days depending on the option chosen by the customer.
What Payment Options i have for my order?
We support cryptocurrency payments online only: (BTC|ETH|USDT|USDC)
All orders are processed via CoinPayments Gateway

Please note that PayPal,COD,Wire Transfer are not accepted

Once an order is placed and a payment currency is selected, the user will receive an invoice with instructions on how to complete their payment or for crypto payments an onsite payment QR code will be generated. Because of currency volatility Only 60 Minutes is allocated for order payment.Please make sure your have enough funds on your wallet before placing an order.

For BTC, LTC, BCC ,Dash crypto transfers, payment must be received and at least one confirmation within 60 minutes after the invoice is generated or the order will cancel. Crypto invoices will expire after this time frame due to the fluctuations in the exchange rates. The Order will be cancelled if payment is not received timely. Once payment is received through BTC, LTC, BCC ,Dash transfer, the Order will be confirmed and Buyers will receive a confirmation email and final invoice will be generated.

Do the WindMiner K9 require any specific type of power supply?
The power supply is customized. The power supply is installed on the miner, it comes with the miner together, so don't worry.Regarding the power plug standard, we will provide a local plug compatible with the shipping country.
Problems setting up or malfunction of the miner?
If you have trouble setting up the miner or your purchased product fails to operate normally and you need to apply for after-sales repair service, you may want to contact after-sales service at [email protected]


Can the shipping address be modified after submitting an order?

Goods shipped from Shenzhen ,China directly and we have very good connections with many manufacturers cos we are China based company ,please be feel free to contact us if you have interest to distribute miners in your local and welcome to mass order .

Is there any custom charging if ship to your country ?

We have our own cooperated forwarder who is very experienced in shipping and always decrease value to avoid high custom duty ,it  always has low custom or even no custom duty in generally ,most countries is ok ,but all depends policies in your local custom and pls let us know if custom has special policies in your local ,we will assistance you to do custom clearance with low value declared customized invoices .

For mass orders ,we will split them into many batches with the same way to avoid high custom duties .

What warranty period do I have for the purchased products?

All products are delivered with an international warranty certificate valid for 12 months. We also offer 24/7 technical support to all our customers.

How much is the shipment for my order and How long it will take to arrive my order?

To find out the shipping time and the related costs, please add the desired products to your shopping cart, go to checkout and enter your shipping data. After entering the shipping data you will have displayed all the options available for shipping the order. as well as the related costs.

Do you ship parcels to my country as well?
We offer delivery services to most countries from internationally renowned logistics companies such as DHL, UPS, etc. to meet the needs of our customers.We are unable to ship to the following countries or regions: Mainland China,Afghanistan, Burundi, Iraq, Libya, Mali, Niger, Somalia, Syria, South Sudan, Yemen, Sudan, Central African Republic, Eritrea, Iran, Egypt, Myanmar, and North Korea.For special countries or regions like Russia, after the goods reach customs, we offer the following logistics options for the remaining journey:Customers will handle customs clearance procedures themselves and collect the goods at customs.After customs clearance, a local freight service will be designated by us to deliver the goods to the customer. Cost for this leg will be borne by us, but the customer will be responsible for any loss of goods.Customers will arrange their own freight forwarder or logistics company to assist with customs clearance and transportation for the remaining journey.Customers will be responsible for the shipping cost for this leg and any loss of goods. For customers in special countries and regions, our team will communicate with you further before shipment to clarify your preferred logistics option. We will make every effort to provide the necessary support and assistance to ensure the safe delivery of the goods to your hands
Can you send me some videos, pictures or documents of the products sold in your store?

All our products are delivered with Instruction Manual and documentation. Unfortunately, we do not want to distribute any documents of our products online in order to prevent the appearance of fraudulent websites.

Personal pick up is available?

Unfortunately we do not have a physical store, all products are shipped by the shipping department directly from our warehouse, therefore the Personal Pickup option is not available for security reasons.

Where can I download Update Firmware, tutorials, etc ...?

From the moment you become our customer and purchase our products from our e-Store, you will receive an email with the link to the address where you can download all firmware updates, where you can find all the tutorials created by our company, and the latest news about new products which is under development.

This measure has been taken to prevent the spread of videos as well as firmware updates and the appearance of malicious sites.

I/We would like to be the official dealership ?

Unfortunately, we are not interested in offering exclusivity or signing dealership partnerships with any company. So far, all the stores that resell our products, resell them with an addition of almost 80% over the purchase price.